585-271-2406 | 757 South Ave Rochester, NY 14620

CUSTOMER SURVEY

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Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Vail Automotive is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Vail Automotive we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

	Strongly Agree	Agree	Disagree	Strongly Disagree	Not Applicable
Customer Service
I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

Testimonials

I have used Dan Vail for over 30 years on many different cars. Several family members and friends have gone there on my referral and been pleased. If it don't need fixin' Dan don't fix it, if it does he's the man. Always honest, reasonable and knowledgeable. Sadly, he may retire in the not far future, but maybe not. I think he loves what he does and helping people is high on his list.

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